Tips and Advice
How to Change Mobile Number in Emirates ID – Step-by-Step 2025 Guide
If you're wondering how to change your mobile number in Emirates ID, you're not alone. In the UAE, your Emirates ID isn't just a form of identificatio...
If you're wondering how to change your mobile number in Emirates ID, you're not alone. In the UAE, your Emirates ID isn't just a form of identificatio...
IM Properties is a leading real estate company in ...
If you're wondering how to change your mobile number in Emirates ID, you're not alone. In the UAE, your Emirates ID isn't just a form of identification—it's the digital key to nearly every aspect of life. From immigration processes and visa applications to opening a bank account or receiving government notifications, your Emirates ID must always be linked to a valid and active mobile number.
Why is this so important? Because that number is where One-Time Passwords (OTPs), approval messages, and critical alerts are sent. If you're using an outdated number, you risk missing crucial updates, such as delayed visa approvals, blocked bank transactions, or failed Emirates ID renewals. In short, an outdated or incorrect number can result in interrupted services, stressful delays, and even missed opportunities in both personal and professional contexts.
Keeping your mobile number current ensures seamless interaction with the UAE’s smart systems, especially as the country continues its shift to fully digital governance. Whether you're a resident updating details or an investor managing multiple IDs, this guide will walk you through everything, from understanding the process to executing it effortlessly.
There are three official ways to update your Emirates ID contact details, whether you're tech-savvy or prefer in-person support. These methods are designed to address every variation of user intent related to changing a mobile number in an Emirates ID, and each offers a smooth, verified process to minimize service disruptions.
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The most commonly used method is via the ICP Smart Services Portal. It's ideal for residents who are comfortable completing digital government services online.
[caption id="attachment_13748" align="aligncenter" width="1799"]
For changing mobile click on Other Sevice on the top right (image credit: ICP website)[/caption]
When you choose this option, the form requires you to enter the file no.
Emirates ID number
This process is essential for individuals who rely on digital government access—for example, those applying for a golden visa or investor visa in Dubai will often be asked to verify identity via an active Emirates ID-linked number.
If you prefer mobile applications over desktop browsers, the ICP UAE app provides a fully optimized experience for both Android and iOS users.
This method is widely used by professionals who handle identity verifications on the go—for example, those undergoing business setup in Ajman or other Emirates often need to verify corporate identities through Emirates ID-linked numbers.
For residents who are not comfortable using online platforms or are facing technical issues, Tasheel centers or authorized typing centers provide reliable offline support.
This is especially helpful for people managing company registrations or visa approvals, where any delay in contact verification can affect business timelines.
Many UAE residents wonder if updating their contact details through the ICP is free or if it incurs a charge. Let’s break it down.
Changing your mobile number linked to your Emirates ID is a paid service in most cases when done through the ICP portal or mobile app. The standard service fee is:
Note: it would cost AED 150 (ICP fee) + AED 70-100 (typing center fee) = AED 220-250. This fee covers administrative processing and ensures the information is updated in the national identity system.
Note: If your Emirates ID is still under processing or part of a new application, this change may be incorporated without additional charges, depending on the service provider you choose. You can explore our detailed step-by-step guide to applying for the Emirates ID for more context.
After submitting your request, your mobile number is usually updated:
Make sure to keep your phone active and ready to receive confirmation SMS or OTPs during this period.
You can track the progress of your request via:
Sometimes, even a simple mobile number update may not go smoothly. Here are the most common problems and how to resolve them:
If your Emirates ID is already linked to someone else's number (e.g., company SIM or old user):
The Emirates ID mobile update service is inclusive and accessible to most categories of UAE residents and nationals.
All Emirati nationals with an active Emirates ID can update their mobile numbers using any of the above methods.
Expatriates living in the UAE, whether under employment, family sponsorship, or as freelancers, can also change their registered number. It’s particularly important for those managing visa renewals or applying for long-term permits like the golden visa or blue visa, where accurate contact information is essential.
If you’re a Gulf Cooperation Council (GCC) national with a UAE-issued Emirates ID, you're equally eligible to use the ICP Smart Services or app to update your contact details.
Yes, you can still change your mobile number while outside the UAE if:
If none of these apply, consider assigning a Power of Attorney to someone in the UAE to process the change on your behalf through a typing center.
Failing to update your mobile number linked to your Emirates ID can lead to significant disruptions in both your personal and professional life. Since the UAE’s digital services ecosystem heavily relies on OTPs (One-Time Passwords) and automated verifications, an outdated mobile number can cause the following issues:
Without a valid mobile number, you won’t receive renewal reminders or OTPs required to process your Emirates ID renewal. This can result in late renewal penalties or service interruptions.
Whether you’re applying for a work, family, or golden visa or investor residency, incorrect mobile details may delay your visa approval or cancellation processes, as identity verification often requires active contact info.
Most banks and financial institutions in the UAE use your Emirates ID for KYC (Know Your Customer) and mobile OTPs for secure transactions. An outdated number can cause transaction failures, login lockouts, or denial of services.
When traveling, especially through UAE e-gates or smart gates, your identity is often verified via linked contact data. If the mobile number is invalid, your e-services access could be limited, leading to long immigration queues or denial of entry at automated gates.
To avoid such issues, always ensure your Emirates ID-linked mobile number is accurate and active.
Here’s a user-friendly overview of the process to help you take quick action:
If you encounter issues during the update process or need personalized support, you can contact the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) using the following:
If your case is urgent, you may also visit the nearest ICP customer happiness center or authorized typing office.
Updating your mobile number linked to your Emirates ID may seem like a small task, but it holds critical importance across all areas of life in the UAE—from banking and visa processing to healthcare and travel. Ignoring it can lead to avoidable delays, rejections, and service disruptions.
Make sure to follow the verified steps outlined in this guide, choose the method that suits you best, and double-check your new number once confirmed.
No, the Emirates ID number is mandatory to verify your identity and process the update request.
You can only link one active mobile number to your Emirates ID. If you wish to change it again, you must submit a new request.
If you no longer have access to the old number, use a typing center or Tasheel branch to complete the update manually with identity verification.
You will receive an SMS from ICP once your number is successfully updated. You can also log into your ICP Smart Services account to verify the linked number.
The official fee is AED 150. Additional charges may apply if you use a typing center.
You can check it by attempting to log into the ICP portal or app; your registered number will receive an OTP. Alternatively, visit a Tasheel center to inquire.
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Continue ReadingEmirates ID, new mobile number, name, email
Pay Fee | AED 150 (via card or cash if in person) |
Receive OTP | Sent to the new number for confirmation |
Confirmation | SMS or Email acknowledgment from ICP |
Timeline | 2 to 7 working days |
Track Status | Via the ICP dashboard or customer support |
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